The NYTimes is reporting another instance of an irate customer posting a recording of his interaction with a customer "retention consultant" at AOL who wouldn't allow him to close his account.
As recent events show, blogs, podcast and vlogs are providing customers a venue to air their grievances against the arm-twisting tactics of large corporations who only care about the bottom-line, not individual customers.
We don't have to keep quiet anymore. The power of the web allows each one of us to be heard and when millions take notice, it can cause change.
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